Frequently Asked Questions (FAQ)
General Questions
1. What products does Air Sporting Goods offer?
Air Sporting Goods offers a wide range of airsoft, air guns, paintball equipment, and related accessories. We provide everything from beginner-level products to advanced gear for enthusiasts.
2. Is there an age restriction for purchasing airsoft and air guns?
Yes, you must be at least 18 years old to purchase airsoft and air gun products from our store. By making a purchase, you confirm that you meet this age requirement.
Ordering & Payment
3. How do I place an order?
You can place an order directly through our website by adding products to your cart and proceeding to checkout. Follow the prompts to complete your purchase.
4. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods as listed at checkout.
5. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us within 12 hours of placing it. Once an order has been processed, we cannot guarantee changes or cancellations.
Shipping & Delivery
6. Where do you ship?
We ship to all 50 U.S. states, including Alaska and Hawaii. However, we do not ship to U.S. territories, P.O. Boxes, or APO/FPO addresses due to product restrictions.
7. What are your shipping options and delivery times?
We offer Standard Shipping (3-6 business days), Expedited Shipping (2-3 business days), and Overnight Shipping (1 business day). Delivery times may vary based on location and unforeseen circumstances.
8. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can also track your order through our Track Your Package page.
Returns & Exchanges
9. What is your return policy?
You may return items within 30 days of the ship date for a refund or replacement. Items must be in their original packaging with all tags attached. A 15% restocking fee may apply, and shipping costs are non-refundable.
10. How do I return an item?
To return an item, contact our customer service to request a Return Authorization (RA) number. Write the RA number on the package, include the original invoice, and ship the return to us via a trackable method.
Safety & Legal Compliance
11. Are there any safety precautions I should take with airsoft and air guns?
Yes, always handle airsoft and air guns with care, as they are not toys. Follow all safety guidelines, wear eye protection, and never point the gun at anyone or anything you do not intend to shoot.
12. What are the legal restrictions on airsoft and air gun products?
It is your responsibility to ensure that your purchase complies with all local, state, and federal laws. We do not ship airsoft or air guns to certain locations, including New York City, New Jersey, Chicago, Washington D.C., and Philadelphia.
Product Information
13. Do airsoft guns come with safety markings?
Yes, all airsoft guns sold by Air Sporting Goods come with a bright orange tip as required by federal law. This marking indicates that it is a replica and not a real firearm.
14. What should I do if my product is defective?
If you receive a defective product, please contact the manufacturer directly for warranty and service information. Air Sporting Goods is not liable for defects, but we can assist you in getting in touch with the manufacturer.
Contact Us
15. How can I contact customer support?
You can reach our customer support team via email at info@airsportinggoods.com or by phone at 1-(972)-685-5211, Monday to Saturday, 9 AM - 5 PM CST.